Toshiba - Data Recovery Information

Toshiba Drive Problems

The biggest problem with Toshiba drives is the bad quality of the lubricant used on the bearings for some of the 2.5″ models – mostly GAX and GAS.

Common Symptoms:

– drive starts up with a loud buzzing / whirring / grinding / rattling noise , or it doesn’t spin and seems completely dead
– drive cannot be found in BIOS
– scratching or ticking may be heard
– attempting to boot up or read data from such a drive would give you hard drive errors such as:

“No operating system found”
“Primary Master Hard Disk Fail”
“S.M.A.R.T. Capable But Command Failed”
“USB Device malfunctioned”

This will make accessing the data impossible. In order to recover data, data recovery specialists will normally try to swap the platters; this is the most expensive job to do as it is the most difficult. However, some expert labs have technology that can fix these issues without having to open the drive, thus keeping costs down considerably.

Clicking, Sweeping, Knocking

Another typical symptom of Toshiba hard drives is a sweeping, knocking or clicking noise . The drive starts spinning and the heads begin to click. This is clearly a sign of a bad head, needing expert clean room treatment for data recovery to be successful.

Bad Sectors

Bad sectors are commonly found in all hard drive makes. After a certain period of time, the magnetic media that the platters are covered with begin to wear, resulting in bad sectors. When the drive hits this unreadable bad sector, it typically starts scratching, freezing, clicking and ticking. This causes even more damage to the surface, resulting in further data loss.

If you start to experience these symptoms while reading valuable files on your PC, stop the drive straight away and contact your nearest data recovery lab. Attempting to read any further data will just cause more problems. Once again, do not try to fix the problem at home!

Heads Sticking to Platter Surface

Usually heads are situated on a parking ramp located outside of the platters. Sometimes these heads can stay on the surface instead of going back to their parking positions. This may be due to a fall or incorrect termination. When the drive stops spinning, the heads stick to the smooth surface and unless you are an expert with the correct tools, it’s impossible to make them unstuck. A clean room environment is needed to open the drive and retrieve the data.

Again: do NOT try fixing this problem on your own – you will damage the surface and your data will be lost.

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We support data recovery on all models of Toshiba Hard Disk Drives as follows:

MODELS

IDE / 3.5" PC DRIVE

DKU3129AU0001
DKU3552WU0001X
DKU3554WU0001
DKU3554WU0001X
DKU3901AU0001
DKU3901U0001
HDD1232
HDD1232CZ
HDD1232CZP00002
HDD1232CZP40002
HDD2130REFURB
HDD2149
 

MK0802MAV
MK1001MAV
MK1122FC
MK1422FCV
MK1608MAT
MK1624FCV
MK1702MAN
MK1722FCV
MK2001MPL
MK2024FC
MK2105MAT
MK2326FCH
 

MK234CH1
MK234FC
MK234FC1
MK234FCR
MK2528FC
MK3019GAX
MK4021GAS
P000229560
PA3116U1H30
PA3204U1H60
TNS240020.0

MOBILE / LAPTOP / NOTEBOOK / 2.5" DRIVE

DKU3906A-U0002
DKU3907A-U0002
P000261980
P000279860
PA3029U1H18
PA3133U1H40
HDD2152
HDD2157
HDD2159
HDD2164
HDD2168
HDD2170
HDD2171
HDD2181
HDD2182
HDD2183
HDD2184
HDD2184e
HDD2187
HDD2188
HDD2190
HDD2914
HDD2932
MK1002MAV
MK1003MAV
MK1011GAV
MK1016GAP
MK1016GAPL
MK1017GAP
MK1031GAS
MK1214GAP
MK1214GAV
MK1233GAS
MK1234GAX
MK1301MAV
MK1302MAN
MK1401MAV
MK1403MAV
 

MK1403MAV14
MK1403MAN
MK1516GAP
MK1517GAP
MK1522FC
MK1522FCV
MK1724FC
MK1724FCV
MK1814GA
MK1814GAV
MK1824FC
MK1824FCV
MK1924FC
MK1924FCV
MK1924FBV
MK1926FCV
MK2016GAP
MK2017GAP
MK2018GAP
MK2018GAS
MK2023GAS
MK2101MAN
MK2103MAV
MK2104MAV
MK2105MAV
MK2109MAV
MK2109MAT
MK2110MAT
MK2124FC
MK2224FC
MK2326FB
MK2428FC
MK2526FC
MK2628FC
MK2720FC
MK2720MAN
MK3000MAN
MK3003MAN

MK3017GAP
MK3017GAS
MK3018GAP
MK3018GAS
MK3021GAS
MK3029GAC
MK3029GACE
MK3205MAV
MK3209MAT
MK3211MAT
MK3212MAT
MK4006MAV
MK4018GAP
MK4018GAS
MK4019GAX
MK4025GAS
MK4026GAX
MK422FCV
MK4306MAN
MK4309MAT
MK4310MAT
MK4313MAT
MK5002MPL
MK6014MAPL
MK6014MAP
MK6015MAP
MK6017MAP
MK6021GAS
MK6022GAX
MK6025GAS
MK6026GAX
MK6409MAV
MK6411MAT
MK6412MAT
MK6414MAT
MK8025GAS
MK8026GAX
MK8113MAT

SCSI / SERVER / RAID / NAS / SAN

DKU3114A-U0001
DKU3114A-U0001X
DKU3116-AU0001X
DKU3118A-U0001
DKU3118A-U0001X
DKU3126A-U0001
DKU3504P
DKU3507A-U0001
DKU3508A-U0001X
DKU3511W
DKU3513A-U0001X
DKU3516A-U0001
DKU3516A-U0001X
DKU3522A-U0001
DKU3523A-U0001
DKU3524A-U0001
DKU3525A-U0001X
DKU3526A-U0001
 

DKU3526W
DKU3531A-U0001X
DKU3532A-U0001
DKU3532A-U0001X
DKU3533A-U0001X
DKU3534A-U0001
DKU3534A-U0001X
DKU3537A-U0001
DKU3581A-U0001
DKU3582A-U0001
DKU3611W-U0001
DKU3612W-U0001
DKU3612W-U0001X
DKU3613W-U0001X
DKU3902A-U0001
MK153FB
MK154FB
MK156FB
 

MK1824FBV
MK1926FBV
MK2224FB
MK232FB
MK233FB
MK234FB
MK234FB-1
MK2426FB
MK2428FB
MK250F
MK250FB
MK355FB
MK358FB
MK438FB
MK537FB
MK538FB
SAN3911A-U0001
SAN3912A-U0001

EIDE

07N4138
07N6017
07N6718
07N9481
 

HDD2144
HDD2619
HDD2731
HDD2910

IC25T048ATDA05
MK1016GAP
MK1302MAN

FHT

MK353FA
 

 

 

FHT ESDI

MK153FA
MK154FA
 

MK156FA
MK250FA

MK355FA
MK358FA

FHT MFM ST506

MK53FA
MK53FB
 

MK54FA
MK56FA

MK56FB

FHT RLL ST506

MK56FB
 

MK53FA

 

HHT MFM ST506

MK134FA
 

MK072PC

 

HHT RLL ST506

MK72PCR
 

 

 

SMD

MK186FA
MK186FB
 

MK284FC
MK286FC
 

MK288FC
MK388FA

ST-506

MK54FA
 

MK56FA

 

ST-506 RLL

MK54FB

MK56FB

 

PATA

 

 

MK4032GAX
MK6032GAX
 

MK6034GAX

MK8032GAX

SATA

 

 

MK1032GSX
MK1234GSX
MK4032GSX

MK6032GSX

MK8032GSX