Maxtor - Data Recovery Information

Maxtor Hard Drive Problems

Generally reliable, Maxtor drives like any other HDD, will fail at times. Here we discuss the most common problems found in Maxtor models.

Bearing Failures

Maxtor’s well known “musical” HDD line has a high level of bearings failures. This happens when the spindle sticks and the motor voice coil produces interesting melodies that sound like a futuristic cell phone. To recover data in this case, platters need to be removed in a class 100 clean room and transplanted into a matching donor. This is a very precise, complex operation that requires loads of experience and the correct tools.

Firmware Corruption

This is easily the most common complaint when it comes to Maxtor hard drives. Diagnosed when the drive shows up incorrectly in the BIOS, or not at all. Many people think that firmware is situated on the PCB, however, it is actually located on a platter in the System Area. This System Area is found inside the negative cylinders on the inner diameter of the drive.It takes just one of these modules to become corrupt for the entire hard drive to crash. When this happens the drive will be identified by its factory alias (SABRE / N40P / GRIZZLY) and a zero capacity. Trying to read data or boot up the drive will result in one of the following BIOS error messages:

“Primary Master Hard Disk Fail”
“S.M.A.R.T. Capable But Command Failed”
“No operating system found”
“Disk boot failure. Insert system disk and press enter”
“USB Device malfunctioned”

It is impossible to fix this problem at home as it’s a rather complicated and specialized procedure. More difficult than “firmware flashing”, extensive data recovery and HDD knowledge combined with expensive equipment is required to successfully fix this problem.

Read / Write Head Problems

Yet another common symptom in Maxtor drives is beeping, clicking or knocking sounds . If the fan doesn’t work properly the hard drive can reach very high temperatures which consequently can cause heads to click. Another cause can be a fall or knock, or sudden termination that dislodges the heads . What happens is that when the HDD spins up the heads are unable to return to their usual position, thus creating the clicking or knocking sounds . Before starting in a clean room, first rule out any potential firmware malfunctions which can also cause clicking.

Circuit Board / Electronic Issues

Typical issue number three is usually caused by a burnt spindle motor.

The circuit boards (PCB) on Maxtor drives are very sensitive; all it takes is a poor power supply + power streak = overheating. If this happens, the PC will reboot on its own and you will smell smoke coming from the computer. When switched on the drive won’t spin at all.

Raw / Bad Sectors

The reason for bad sectors is the decaying of the magnetic media which covers the platters within the drive. This occurs over time and there isn’t much you can do to prevent it.

The hard drive in this instance will usually display a “RAW” error message for Windows, or in Mac OS X: “The disk is not readable by this system”, while still showing correctly in the BIOS.

The bad sector is unreadable and when the drive hits the affected spot the result is scratching, ticking, freezing and even loud clicking. Each time this happens, more damage is caused and more data lost. The moment these symptoms present themselves, stop the drive and contact your nearest data recovery specialist. The lab uses specific imaging hardware to read the raw sector, ignoring checksum check. This is probably the only way to successfully recover your data.

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We support data recovery on all models of Maxtor Hard Disk Drives as follows:

MODELS

Atlas, Athena, Ares 64k, Calypso, Cheyenne, D541X, ,D531X, DiamondMax 8s, Diamond Max 10, DiamondMax 16, DiamondMax 17, DiamondMax 1750, DiamondMax 1750A, DiamondMax 20 VL, DiamondMax 2160, DiamondMax 2880, DiamondMax 30 VL, DiamondMax 30 VL, DiamondMax 3400, DiamondMax 36, DiamondMax 40, DiamondMax 40 VL, DiamondMax 4320, DiamondMax 536DX, DiamondMax 60, DiamondMax 6800, DiamondMax 80, DiamondMax D540X-4D, DiamondMax D540X-4G, DiamondMax D540X-4K, DiamondMax Plus 16, DiamondMax Plus 2500, DiamondMax Plus 40, DiamondMax Plus 45, DiamondMax Plus 5120, DiamondMax Plus 60, DiamondMax Plus 6800, DiamondMax Plus 8, DiamondMax Plus 9, DiamondMax Plus D740X, Durango, Excalibur, Fireball 3, Fireball 531DX, Fireball 541DX, Fireball lct20, Fireball Plus ASFalcon, MaxLine, Nike, N40P, Panther , Proxima, Rigel, Romulus, Vilcan

IDE / 3.5" PC DRIVE

140515-001
168122-001
19K1565
2B010H1
2B015H1
2B020H1
2F020J0
2F020J0-25PK
2F020L0
2F020L0-25PK
2F030J0
2F030L0
2F030L0-20PK
2F030L0-25PK
2F040J0
2F040L0
2F040L0-20PK
2F040L0-25PK
2R010H1
2R015H1
2R020H1
30432H1
30510H1
30680H1
30768H1
30840H2
30845h1
31024H1
31024H2
31369H2
31535H2
31536H2
31536U2
32049H2
32049U3
32305H3
33073H3
33073H4
33073U4
34098H4
34610H6
36147H8
3J08003293
4A160J0
4A160J0-20PK
4A250J0
4A250J0-20PK
4A300J0
4D030H2
4D040H2
4D040K2
4D060H3
4D080H3
4D080H4
4G120J6
4G160J8
4K020H1
4K040H2
4K060H3
4K080H4
4K080K4
4KO40H2
4R060J0
4R060J0-20PK
4R060L0
4R060L0-20PK
4R080J0
4R080J0-20PK
4R080L0
4R080L0-20PK
4R120J0
4R120L0
4R120L0-20PK
4R160J0
4R160L0
4R160L0-20PK
4W030H2
4W040H3
4W060H4
4W080H6
4W100H6
50124W2
51023H2
51024H2
51024U2
51024W2
51369H2
51369H3
51369U3
51536H2
51536H3
51536U3
52049H4
52049U4
52732U6
53073H6
53073U6
54098H8
54098U8
5A250J0
5A250J0-20PK
5A300J0
5A300J0-20PK
5T010H1
5T020H2
5T030H3
5T040H4
5T060H6
605T010H1
605T020H2
605T030H3
605T040H4
605T060H6
6E020L0
6E020L0-25PK
6E030L0
6E030L0-25PK
6E030L0510213
6E040L0-25PK
6E040L0510214
6E040L0510231
6G160P0
6H400R0
6H500R0
6K040L0
6L020J1
6L040J2
6L040L2
6L060J3
6L060L3
6L160MO
6L200MO
6L080J4
6L080J4-20PK
6L080L0
6L080L4
6L200P0
6Y040L0
6Y060L0
6Y060L0-20PK
6Y060M0
6Y060P0
6Y080L0-20PK
6Y080M0-20PK
6Y080P0
6Y080P0-20PK
6Y120P0
6Y120P0-20PK
6Y160L0
6Y160L0-20PK
6Y160M0-20PK
6Y160P0
6Y160P0-20PK
6Y200L0
6Y200P0
6Y200P0-20PK
6Y250L0
6Y250P0
6Y250P0-20PK
6019
7040
7040A
7040A(T)
7060A
7060A(T)
7080A
7080A(T)
7080AT
71000
71000A
71000AP
71050AT
71080AP
71084A

71084AP
7120A
7120A(P)
7120AI
7120AT
71260AP
71260AT
7131
7131A
7131A(T)
7131AT
71336A
71336AP
71350A
71350AP
7135AV
71626A
71629AP
71670A
71670AP
71687A
71687AP
7170A
7171
7171A
7171AT
72004AP
72025A
72025AP
7213A
7213AI
7213AT
7245
7245A
7245AT
72577A
72577AP
72700A
72700AP
7270AV
7273
7273A
7345
7345A
7345AT
7405AV
7420AV
7541AP
7546A
7850
7850AV
7Y200P0PK
7Y250M0-20PK
7Y250P0
7Y250P0-20PK
8051A
8051A(T)
81080A3
81081A2
81275A3
81280A2
81280D2
81620A2
81620A3
81620D2
81630A4
81750A2
81750A4
81750D2
82100A3
82100A4
82100D3
82100D4
82160A4
82160D2
82559A4
82560A3
82560A4
82560D3
82561A3
82561D3
82577A6
82625A4
82625D4
83201D6
8320A6
83228D3
83240000
832400000
83240A4
83240D3
83240D4
83249000
83249D3
83500A
83500A4
83500A8
83500D4
84320A5
84320D4
84320D5
85120A8
85250A6
85250D6
85400A5
85400D5
86448D6
86480A8
86480D6
86480D8
87000A8
87000D8
87080D6
88400D8
88455D8
90052D2
90250D2
90256D2
90288D2
90320D2
90340D2
90422D2
90430D2
90430D3
90431U1
90432D2
90432D3
9043541
90500D4
90510D3
90510D4
90512D2
90512U2
90576D4
90625D5
906400000
9084000000
90640D3
90640D4
90641U2
90644D3
90645D3
90648D3
90648D4
90648D5
90650U2
90651U2
90680A
90680D3
90680D4
90680U2
90680U3
90683U2
90684U2
90720D5
90750D3
90750D6
90750U3
90840D5
90840D6
90840D7
90841U2
90843D4
90845D4
90845D6
90845U2
90845U3
90864D6
90871U2
90875D7
90910D8
90913D4
90913U2
90913U4
 

91000D8
91008D7
91010D6
91020D6
91020U3
91021U2
91023H2
91023U2
91024D4
91024U2
91024U3
91024U4
91080D5
91080D8
91152D8
91190D7
91202D8
91301U3
91303D6
91350D8
91360D6
91360D8
91360U4
91360U6
91361U3
91362U3
91366U4
91369U3
91512D7
91531U3
91536D6
91536H2
91536U2
91536U3
91536U6
91700U5
91707U5
91728D8
91731U4
91741U4
91792D7
91792U7
91826U4
92040U6
92041U4
92048D8
92048U8
92049U3
92049U4
92049U6
92305U3
92380U7
92390U7
92561U5
92562U5
92720U8
92732U8
92739U6
93071U6
93073U4
93073U6
93652U8
94091U8
94098H6
94098U8
94610U6
96147H6
96147H8
96147U8
98196H8
A21421HS
A22NQF3C
A301XW8S
A3022HBS
A305FSZS
A307W3PS
A307ZT7S
A40BRTDS
A40F3CZS
AS10A011
AS20A011
AS30A011
AS40A011
AS60A011
B15TKM2E
B17RF3HE
B17YSC7E
B191DVFE
B1A45CPE
B1C8MZ3E
B1DE13VE
B1H3P41E
C30992PS
C30MMQXS
D540X
D540X-4D
D540X-4K
D740X-6L
DIAMONDMAXPLUS
F020J0
FIREBALL
FIREBALL3
G01J040
J303RWMS
J508P9JS
J50AY8FS
J50BC1QS
K012020GH
K0188400D
K0192720U
K0196000H
K0198000H
K01J300
L01J030
L01J040
L01J040G
L01J060
L01J060G
L01J080
L01J080G
L01J100
L01J120
L01M080
L01M120
L01M160
L01M200
L01M250
L01P080
L01P120
L01P160
L01P200
L01P250
L30VNF7A
L801CBGS
LEO4A014-01-B
LPS540AT
LXT-100AT
LXT-200A
LXT-200AT
LXT-213A
LXT-340AT
LXT-437A
LXT-50A
LXT-535A
MV27A432
MX4K080H4
MX4K060H3
MX4K040H2
MX4K020H1
MX6L020J1
MX6L020J1
MX6L040J2
MX6L040J2
MX6L060J3
MX6L060J3
MX6L080J4
MX6L080J4
MXT-340A
MXT-540A
MXT-540AL
PLUS8
PLUS9
QMP50000AS-A
QMP40000AS-A
QMP30000AS-A
QMP20000AS-A
QMP10000AS-A
ST0152000H
ST0153000U
ST0156000H
ST0191020U
VQ40A017-01-B
W80E83QS
XT72004AP

MOBILE / LAPTOP / NOTEBOOK / 2.5" DRIVE

251340AT
251350AT
 

90320D2

T700CLEK

SCSI / SERVER / RAID / NAS / SAN

6L250R0
7040AI
7040S
7060S
7080S
7120S
7120SR
7130S
7131S
7213S
7213SR
72453R
7245S
7245SR
7254SR
7290S
7345S
8B036J
8B036J0
8B036J0-20PK
8B036L0
8B036L0-20PK
8B073J
8B073J0
8B073J0-20PK
8B073L0
8B073L0-20PK
8B074J0
8B146J
8B146J0
8B146J0-20PK
8B146L0
8B146L0-20PK
8C018J0
8C018L0
 

8C036J0
8C036L0
8C073J0
8C073L0
8E073J0
92F0405
C01L018G
C01L036G
C01L073G
EM-1080S
EXT4380S
FB-1080S
KU018J2
KU018L2
KU036J2
KU036L2
KU036J4
KU036L4
KU073J2
KU073L2
KU073J8
KU073L8
KW018J2
KW018L2
KW036J4
KW036L4
KW073J8
KW073L8
KW18L018
LXT-100S
LXT-200S
LXT-213S(Y)
LXT-340S
LXT-340SY
LXT-437S
 

LXT-50S
LXT-535S
MXT-1240S
MXT51536H3
MXT-540SL
P1-08S
P1-12S
P1-17S
PO-12S
TN009L6
TN036L0
TY009J3
TY018J6
TY036JA
TY073JK
TY073LK
XC036J8
XC036L8
XT-3170
XT-3170S
XT-3280
XT-3280S
XT-3380
XT-3380S
XT-340S
XT-4170S
XT-4280S
XT-4380S
XT-4380SF
XT-8380S
XT-8380SH
XT-8702S
XT-8760S
XT-8760SH

EIDE

3151P
7540AV
82187A5
 

82580A5
83201A6
791008D

ST0154000U
XT-4380E

ESDI

EXT-4380
XT-4170E

XT-4175
XT-4179E
 

XT-4280
XT-81000E

FHT ESDI

P1-08E
P1-12E
P1-13E
P1-16E
P2-17E
 

XT-3380E
XT-4175E
XT-4230E
XT-8380E
XT-8380EH

XT-8610E
XT-8760E
XT-8760EH
XT-8800E

FHT MFM ST506

XT-1065
 

XT-2085

XT-2140

FHT RLL ST506

XT-1120R
 

 

 

HH

7080
7120
7213
 

72004A
7290SR

7345SR
7424AV

MFM

XT-1050
XT-1085
XT-1105
 

XT-1120
XT-1140

XT-1240R
XT-2190

OTHER

250837AT
25084AT
251005AT
25128AT
25252AT
2540AT
2585AT
80875A2
 

81080A2
81312A3
82656A6
83067A7
83200A5
83200A6
83200A8

83202A6
83209A5
83240A6
83840A6
84320A8
H01P200
H01P300

SATA

6B200MO
6B300S0
6G160E0
6H400F0
6H500F0
6L160M0
6V080E0
 

6V160E0
6V200E0
6V300F0
6Y080M0
6Y120M0
6Y160M0
 

6Y200M0
7L250S0
7L300S0
7V250F0
7Y250M0
MX250AM
 

ULTRA

6B250S0
6E040L0
6L300R0
 

6L300S0
6Y080L0
6Y120L0

6L160P0
7L250R0
 

USB

A01A200
A01A250
A01B120
A01C250
A14A160
A14A200
A14A250
A14B080
B01D300
B14D300
C14W006
C14W010
E01E200
E01G300
E14A200
E14E100
E14E200
E14G250
 

E14G300
E14H300
F14E200
F14H300
F14H500
G01J060
G14Y006
G14W010
M15B080
M15E200
R01J080
R14E060
R14E100
S01J250
T01J120
T01P160
T01P200

T14E200
T14H300
T14P200
TA1P160
U14E200
U14H300
U15H300
V01J080
X01FWRA040
X01FWRA080
X01FWRA160
X01USB2040
X01USB2120
Y01FWRA060
Y01FWRA080
Y01J060
Y01J080

1/3HT ATA

7273AT
7290AT
 

7405AT

7546AT

1/3HT ATA2 FAST

71050A
71084A(P)
71260A

7130A(T)
71626AP

7425AV
7541A