LaCie - Data Recovery Information

Common LaCie Failures

LaCie external devices – like any other hard disc devices – are simply standard IDE hard discs with a FireWire / USB boundary enclosed by a casing of plastic or metal. These devises house hard drives such as Maxtor, IBM, Western Digital, etc.

Symptoms of Failures

* Entire HDD is unobtainable and dies (worst case)
* Certain directories or files become difficult to access and vanish
* Overheating – There is no fan inside the external drive to cool it down, so the rate of failure will be much higher, especially when it’s hot.
* On powering up the drive, the system will be very slow while BIOS tries to identify the HDD. Whether identified or not, at the end of the day the system will fail.

Origin of Failures

Bad sectors – deterioration to the magnetic media causes raw spots and when the drive attempts to read the damaged data the result is scratching, freezing, clicking or ticking. Data is lost due to damage caused to the surface heads.

Read / Write head glitch – knocking, clicking, beeping sounds. A hard knock or fall, or unexpected termination may dislodge the heads. Then on start up, the heads are incapable of returning to their proper position, which results in the knocking/clicking sounds.

Firmware – when a module gets corrupted, the hard drive isn’t able to initialize correctly and stops working;

Possible error messages related to firmware:

“No operating system found”
“S.M.A.R.T. Capable But Command Failed”
“Primary Master Hard Disk Fail”
“Disk boot failure. Insert system disk and press enter”
“USB Device malfunctioned”
“Drive Mount Failure”
“Hard drive not recognized”

If you suspect at any time, that there is something wrong with your LaCie external drive, if it has crashed, or doesn’t want to start, cut off the power supply immediately and get into contact with a data recovery lab. This may be the only sure way to recover your data. Never try to fix the problem yourself – this will cause more harm than good.

Data Detect provides recovery on all LaCie Storage devices – some as shown.

DESKTOP HARD DRIVES

LaCie Golden Disk
Hi-Speed USB 2.0
500GB

LaCie Hard Drive, Design by F.A. Porsche
Hi-Speed USB 2.0
250GB | 320GB | 500GB

LaCie Hard Drive, Design by F.A. Porsche
FireWire 400, Hi-Speed USB 2.0
320GB | 500GB

LaCie Brick Desktop Hard Drive
Hi-Speed USB 2.0
320GB | 500GB

LaCie d2 Quadra Hard Drive
eSATA, FireWire 800, FireWire 400 & Hi-Speed USB 2.0
320GB | 500GB | 750GB | 1TB

LaCie Big Disk Extreme+
FireWire 800, FireWire 400, Hi-Speed USB 2.0
1TB | 1.5TB | 2TB

LaCie Big Disk
Hi-Speed USB 2.0
1TB

LaCie mini Hard Drive & Hub
FireWire 400, Hi-Speed USB 2.0
320GB | 500GB

LaCie Bigger Disk Extreme with Triple Interface
FireWire 800, FireWire 400, Hi-Speed USB 2.0
2TB

LaCie d2 eSATA II 3Gbits Hard Drive
SATA II (eSATA single port)
320GB | 500GB

MOBILE HARD DRIVES

LaCie Little Disk, Design by Sam Hecht
FireWire & Hi-Speed USB 2.0
120GB | 160GB | 250GB

LaCie Little Disk, Design by Sam Hecht
Hi-Speed USB 2.0
30GB | 60GB

LaCie Little Disk, Design by Sam Hecht
Hi-Speed USB 2.0
80GB | 120GB | 160GB | 250GB

LaCie Skwarim
Hi-Speed USB 2.0
60GB (Pink) | 60GB (Blue)

LaCie Mobile Hard Drive, Design by F.A. Porsche
Hi-Speed USB 2.0
80GB | 120GB | 160GB | 250GB

LaCie Mobile Hard Drive, Design by F.A. Porsche
Hi-Speed USB 2.0 and FireWire
80GB | 120GB | 160GB | 250GB

LaCie Rugged All-Terrain Hard Drive
Hi-Speed USB 2.0
80GB | 120GB | 160GB | 250GB

LaCie Rugged All-Terrain Hard Drive
FireWire 800, FireWire 400 & Hi-Speed USB 2.0
120GB | 160GB | 250GB

LaCie Little Big Disk
FireWire 800, FireWire 400, Hi-Speed USB 2.0
200GB 7200 rpm | 320GB

NETWORK STORAGE

LaCie Ethernet Disk mini – Home Edition
Gigabit Ethernet
500GB

LaCie Ethernet Disk mini
Gigabit Ethernet & Hi-Speed USB 2.0
320GB | 500GB | 750GB

LaCie Ethernet Big Disk
Gigabit Ethernet & Hi-Speed USB 2.0
1TB | 1.5TB | 2TB

LaCie Ethernet Disk
Gigabit Ethernet – Shared Hard Drive
1TB | 2TB

LaCie 2big Network (2-disk RAID)
Gigabit Ethernet 10/100/1000 Mbits
1TB | 1.5TB | 2TB

LaCie Ethernet Disk RAID
Gigabit Ethernet
1TB | 2TB | 3TB | 4TB

LaCie Ethernet Disk RAID Spare Drive
250GB | 500GB | 750GB | 1TB

LaCie 2big Spare Drive
500GB | 750GB | 1TB

RAID

LaCie 2big Triple (2-disk RAID)
FireWire 800, FireWire 400 & Hi-Speed USB 2.0
1TB | 1.5TB | 2TB

LaCie Biggest Quadra
FireWire 800, FireWire 400, Hi-Speed USB 2.0 & eSATA
2TB | 3TB | 4TB

LaCie Biggest Quadra Spare Drive
500GB | 750GB | 1TB

LaCie Two Big eSATA & USB
2-Disk RAID
1TB | 2TB

LaCie 2big Spare Drive
500GB | 750GB | 1TB

LaCie Biggest S2S with PCI-X Card
SATA II – 5-Disk RAID System Tower
2.5TB | 5TB

LaCie Biggest S2S with PCI-Express Card
SATA II – 5-Disk RAID System Tower
2.5TB | 5TB

LaCie Biggest S2S Spare Drive
500GB | 1TB